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Effective date: March 11, 2025

Privacy Policy

SDTECH LLC d/b/a SAINT DIAMONDS (“Saint Diamonds”, “SDTECH”, “us”, “we”, or “our”) operates the https://www.saintdiamonds.com website (hereinafter referred to as the “Service”). This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you use our Service and the rights you have over your personal data. By using our Service, you consent to the collection, use, and transfer of your data as described in this Privacy Policy. If you do not agree, please refrain from using our Service.

1. Definitions

  • Service: The website https://www.saintdiamonds.com operated by SAINT DIAMONDS.
  • Personal Data: Any information relating to an identified or identifiable individual.
  • Usage Data: Automatically collected data, including IP addresses, browser details, and website activity.
  • Cookies: Small files stored on your device that enable website functionality and analytics.
  • Data Controller: The entity determining the purpose and means of processing Personal Data (SAINT DIAMONDS).
  • Data Processor: Third-party entities processing data on behalf of SAINT DIAMONDS.
  • Data Subject: Any individual whose personal data is processed by SAINT DIAMONDS.

2. Data Collection and Use

We collect the following types of personal data:

  • Identity & Contact Data: Name, email, phone number, address.
  • Usage Data: IP address, browser type, visited pages, session duration.
  • Cookies & Tracking Technologies: To enhance user experience and analyze website performance.

We collect Personal Data only when you provide explicit consent, such as checking a consent box when subscribing to our newsletter, completing a purchase, or requesting customer support. We maintain records of consent in compliance with GDPR and other data protection laws.

We use your data to:

  • Provide and maintain our Service
  • Improve customer support and service functionality
  • Conduct analytics to enhance user experience
  • Process payments securely
  • Send marketing communications (with opt-out options)
  • Ensure security and prevent fraud
  • Conduct SMS, phone call, and email communication based on explicit consent

3. SMS, Phone Calls, and Electronic Communications

By providing your phone number, you consent to receive text messages and/or phone calls from us regarding your orders, customer support, and promotional offers. Message frequency may vary. Standard message and data rates may apply. You may opt out at any time by replying STOP to any SMS or contacting us at [email].

4. Legal Basis for Processing (GDPR Compliance)

We process personal data under the following lawful bases:

  • Performance of Contract: To fulfill orders and provide services.
  • Legitimate Interests: To improve services, prevent fraud, and analyze usage trends.
  • Consent: When you opt-in for marketing communications and tracking technologies.
  • Legal Obligation: When required by law, such as for tax reporting.

5. Retention of Data

We retain personal data as follows:

  • Order & Transaction Data: Retained for 7 years for tax and legal compliance.
  • Marketing Data: Retained until you unsubscribe or after 2 years of inactivity.
  • Analytics & Tracking Data: Retained for 14 months.
  • SMS and Phone Call Consent Records: Retained for 5 years or until consent is withdrawn.

6. Data Transfers & Third-Party Processors

Your data may be processed outside your jurisdiction (including Latvia), ensuring compliance with GDPR via:

  • Standard Contractual Clauses (SCCs)
  • Third-party compliance certifications (e.g., Privacy Shield, where applicable)

Third-party processors include:

7. Your Rights (GDPR & CCPA Compliance)

For EU/EEA Users (GDPR Rights):

  • Right to Access: Request a copy of your data.
  • Right to Rectification: Correct inaccurate information.
  • Right to Erasure: Request deletion of your data.
  • Right to Restrict Processing: Limit how we use your data.
  • Right to Data Portability: Request your data in a structured format.
  • Right to Object: Object to processing based on legitimate interests.

For California Users (CCPA Rights):

  • Right to Know: Request details on data collection and usage.
  • Right to Delete: Request deletion of personal data.
  • Right to Opt-Out: Prevent the sale or sharing of personal data.
  • Right to Non-Discrimination: No penalty for exercising rights.

To exercise your rights, contact us at info@saintdiamonds.com.

8. Cookies & Tracking Technologies

We use cookies for essential website functions, analytics, and advertising. You can manage cookie settings through our [Cookie Settings] page or via your browser preferences.

9. Do Not Track (DNT) Signals

Some web browsers allow users to send Do Not Track (DNT) signals. We currently do not respond to DNT signals but allow users to manage cookie settings through our Cookie Preferences Page.

10. Third-Party Data Sharing Transparency

We may share your Personal Data with third-party service providers for analytics, advertising, or fraud prevention. These providers must comply with applicable data protection laws.

11. Security Measures

We implement industry-standard security measures, including encryption, secure servers, and access controls, to protect your data against unauthorized access.

12. Children Privacy

Our Service is not intended for individuals under 18. We do not knowingly collect data from children. If you believe a child has provided us with data, contact us for removal.

13. Changes to This Privacy Policy

We may update this policy periodically. Updates will be posted on this page with a revised Effective Date. For significant changes, we will notify you via email or a website notice.

14. Contact Information

For privacy-related inquiries, contact us:

By using our Service, you acknowledge that you have read and understood this Privacy Policy.

For more information, please make sure to contact us via the contact page.